You must pay your rent and service charge. If you don’t then you may lose your home. If you’re having difficulty paying your rent please let us know. The sooner you talk to us, the easier it will be for us to help you. We have specialist advisors who can help you make the most of your money and any benefits you are entitled to.
Paying your rent and service charges
At the start of your tenancy, you will be asked how you would prefer to pay your rent. You can change this payment method at any time by contacting us.
You can pay online, by phone, or direct from your bank account. Find out more about ways to make a payment.
If you fall behind with payment, find out how we can help you with rent arrears.
Help With Universal Credit And Benefits
All Universal Credit (UC) claimants must notify Universal Credit of rent charges. You must provide your application and supporting documents to Universal Credit as and when requested.
If you are struggling with your Universal Credit application or claim, please speak to your work coach or contact us and speak to our team.
If you claim Housing Benefit, you need to provide a copy of your rent increase letter to your Local Authority and make sure your claim is updated to the correct amount for 2020/21.
Your Responsibilities
You need to pay your rent and service charges regularly on or before the date it’s due in line with your tenancy or lease agreement. At the beginning of your tenancy we will ask you to pay your rent up front. Please check your tenancy agreement or ask us for more details.
We expect that all residents will pay their rent when it is due. To meet this expectation, we have established a new emphasis of Payment on Time.
Our Responsibilities
- We review your rent once a year in-line with your tenancy agreement and government regulations
- We will give you advance notice of any changes
