Moving in to your new Kentish Home
When you move into your new home, you can expect that we will ensure it meets certain standards.
The first day that you move in, take meter readings for your gas, electricity and water and contact your supplier to tell them your meter reading.
You are responsible for insuring your possessions, including carpets, curtains and flooring. There are many policies available, such as the My Home scheme for low cost home contents insurance.
When agreeing to a tenancy, we will ask you for some personal information. To see how we use your information, read our privacy notice.
Please contact us with any queries.
Moving out of your home - ending your tenancy
If you wish to end your tenancy, you’ll need to give us the correct notice period for your tenancy type (either weekly or monthly), in writing by completing one of our online notice to quit forms below. The notice period for weekly tenancies is four weeks from the Monday following the date we received your notice to quit. The notice period for monthly tenancies is one calendar month from the date we received your notice to quit. However, tenancy agreements may vary so always check your individual agreement for details.
We expect the property to be left in a good, clear and clean condition to enable us to quickly make the property ready for someone in need of a home to move into. You will be liable for recharge costs, if you do not leave the home in the standard we expect.
You must:
Allow us access to inspect your home before your tenancy ends for any repairs and viewings.
Ensure all keys are returned to us including window keys, fobs, communal door keys, letterbox keys (if not we may charge you for this). Keys should be placed in the property key safe which will be fitted in the notice period.
Make sure your rent and other sundry accounts are paid up to the date when your tenancy ends.
Arrange removal of all your belongings and rubbish from the home, loft space (if applicable).
Gardens should be cleared of sheds or greenhouses. Trees, hedges, bushes and lawns should be cut back.
Remove all carpet, underlay and wooden laminate flooring (except if we agreed for the flooring to stay at the moving home assessment).
Repair or pay for any damages you have in any way caused.
Leave behind your gas or electricity key cards (if you have one).
Tell the Post Office, your Council Tax office and your gas, electricity, water and any benefit providers.
Confirm who the utility providers are to Kentish Homes and provide the meter serial numbers (you can enter these on the ‘notice to quit’ form). You’ll be able to find the serial numbers on the front of your meters, engraved into the meter box or printed on a sticker attached to the meter box. The meter serial number usually contains a combination of numbers and letters.
We expect the property to be left in a good, clear and clean condition to enable us to quickly make the property ready for a new tenant. You will be liable for recharge costs, if you do not leave the home in the standard we expect, which will be taken from your deposit.
You must:
Allow our inventory company access to inspect your home on the last day of your tenancy to carry out your check out inventory.
Ensure all keys are returned to us including window keys, fobs, communal door keys, letterbox keys (if not we may charge you for this). Keys should be placed in the property key safe which will be fitted in the notice period.
Make sure your rent and other sundry accounts are paid up to the date when your tenancy ends.
Arrange removal of all your belongings and rubbish from the home, loft space (if applicable).
Gardens should be cleared of sheds or greenhouses. Trees, hedges, bushes and lawns should be cut back.
All carpets should be professionally cleaned. Receipt of work should be provided as evidence.
Decoration should be of neutral colours, eg creams, magnolias and whites.
Repair or pay for any damages you have in any way caused.
Leave behind your gas or electricity key cards (if you have one).
Tell the Post Office, your Council Tax office and your gas, electricity, water and any benefit providers.
Tell us who the utility providers are and provide the meter serial numbers (you can enter these on the ‘notice to quit’ form – see link below). You’ll be able to find the serial numbers on the front of your meters, engraved into the meter box or printed on a sticker attached to the meter box. The meter serial number usually contains a combination of numbers and letters.
Once the checkout inventory has been carried out and a copy of it sent to us, we will review this along with you rent account before any deposit is returned. If your rent account is up to date and there is no outstanding balance to be paid, and the checkout inventory has not highlighted any repairs or cleaning required by yourself we will instruct the deposit protection scheme to return your deposit in full.
Please note that the deposit can only paid back to the person/s who paid the deposit into the deposit protection scheme. If there is a problem with returning the deposit back to the person/s who paid this at the start of your tenancy, you should contact the deposit protection scheme who holds your deposit.
